Right of withdrawal

Order Cancellation


You may cancel your order at any time until fourteen days after the goods are received, but you will be liable for the initial delivery cost. You will be responsible for returning the products to us at your own cost.
The goods must arrive back at our Dispatch Depot unopened and undamaged. You can cancel your order by emailing our Customer Services on info@douro-e-porto.com.
You will then be sent an email with details of your RMA (Return Merchandise Authorisation) number and the returns address. The RMA number must be clearly displayed on your returned order. Orders returned without first obtaining an RMA number will not be accepted.

All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.